Sales Consulting Case Study – Sales Training Workshop for Chime Solutions

Call Center Lands Huge Account. Now they need to make sales calls for the first time!

“The trainees gave great feedback and appreciated the interactive training style the consultants delivered. The production teams now have the foundational tools to succeed at Chime and are excelling with their quotas.”

– Ebony Jean-Louis

Key Stats

60% Of The Team Meet Quota Monthly

2.3% Conversion Rate Program To Date

9% Proposal Rate

Introduction

Chime Solutions delivers contact center solutions as a service. Headquartered in Morrow, GA, Chime serves hundreds of clients in global locations. Typically, the organization fulfills customer service inquiries. But when Chime landed a new account, it required them to provide sales calls. Answering customer service calls and making cold sales calls are two entirely different things. That’s when they reached out to us for help.

Problem

Due to the nature of call center contracts, Chime needed to train new sales reps fast to secure a new account. Chime was great at training new hires in customer service, but they didn’t have the capacity to provide sales training.

  • A non-existing sales training program
  • Lack of foundational sales methodology
  • A short amount of time to solve their problem

Solution

1

STEP 1 Discover

Our Blackwood Consultants began by fully understanding Chime Solutions’ sales training needs. After understanding what the sales reps would be selling, when they needed to start selling, who they’d be selling too, etc., we created a custom sales training workshop that would allow the new hires to be brought up to speed quickly and ready to hit the phones!

2

STEP 1 Strategize

The next step was to determine which sales tactics and methodology would be best to teach the new hires. After choosing the right approach, we constructed custom sales materials and visual aids – all branded specially for Chime’s Sales Training Workshop.

We provided the following deliverables

  • Sales Assessment
  • Sales Training Workbook
  • Visual Presentation

 

3

STEP 1 Implement

We took an interactive approach to deliver the workshop. The sales training provided foundational sales knowledge that could be applied to any product/service where a consultative experience was needed.

  • Two-day interactive sales workshop
  • Visuals, handouts, and role-playing
  • Debrief with the management team

Sustainable Results

Blackwood Impact Group helped Chime Solutions onboard its new sales reps fast by facilitating a two-day sales training workshop. The material equipped new hires with the foundational knowledge needed to begin making cold calls and getting through to the decision-maker. As a result of our sales training and workbook resources:

  • 60% of the team meet quota monthly
  • 2.3% conversion rate program to date
  • 20 Agencies sold average per month
  • 9% Proposal rate

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Who We Are

Blackwood Impact Group is a Chief Revenue Officer (CRO) Consultancy specialized in improving your highest revenue-generating departments:

By creating a seamless synergy between strategy and execution, we empower small business owners to take their business to a new level without the stresses of hiring an entire C-Suite. Blackwood Impact Group was founded on the principle of understanding the struggles in business and how to implement resolutions to those issues. Our bottom line is simple: we help companies to save money, improve efficiency, and increase revenue. When you work with Blackwood Impact Group, you get the benefit of having a Chief Revenue Officer (CRO) on your team for a fraction of the cost.

Call Now! 770-502-6295
Call Now!

By creating a seamless synergy between strategy and execution, we empower small business owners to take their business to a new level without the stresses of hiring an entire C-Suite. Blackwood Impact Group was founded on the principle of understanding the struggles in business and how to implement resolutions to those issues. Our bottom line is simple: we help companies to save money, improve efficiency, and increase revenue. When you work with Blackwood Impact Group, you get the benefit of having a Chief Revenue Officer (CRO) on your team for a fraction of the cost.

Call Now! 770-502-6295
Call Now!

By creating a seamless synergy between strategy and execution, we empower small business owners to take their business to a new level without the stresses of hiring an entire C-Suite. Blackwood Impact Group was founded on the principle of understanding the struggles in business and how to implement resolutions to those issues. Our bottom line is simple: we help companies to save money, improve efficiency, and increase revenue. When you work with Blackwood Impact Group, you get the benefit of having a Chief Revenue Officer (CRO) on your team for a fraction of the cost.

Call Now! 770-502-6295
Call Now!

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